Shipping Policy
Last updated: 24 November 2025
Processing Times
All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- USA – 5–10 business days
- Australia – 7–15 business days
- New Zealand – 7–15 business days
- Canada – 7–18 business days
- United Kingdom – 7–18 business days
- International – 7–18 business days
Shipping times may vary based on customs, location, and carrier delays.
Shipping Destinations
We ship worldwide, including:
- USA
- Australia
- New Zealand
- Canada
- United Kingdom
- Europe
- Asia
- Worldwide
Tracking Information
Once your order ships, you will receive a tracking number via email.
Tracking may take 1–3 days to update.
Lost, Delayed, or Stolen Packages
If your package is delayed, lost, or shows as delivered but you have not received it, contact us at:
📧 terrasolumgroundingco@gmail.com
We will assist in locating your order or arranging a replacement when applicable.
Note: Terra Solum is not responsible for incorrect addresses entered at checkout.
Customs, Duties & Import Taxes
International customers are responsible for any customs fees, duties, and import taxes if applicable.
These fees are not included in your order total.
Delays caused by customs are outside our control.
Incorrect Address Policy
If an incorrect or incomplete address is provided, the customer is responsible for:
- Re-shipping fees
- Any returned package costs
Please double-check your shipping details before completing your order.
Shipping Currency
All prices, shipping costs, and refunds are processed in USD.
Contact Us
For shipping questions or support, contact us: