Privacy & Legal Policy
Last updated: 24 November 2025
Terra Solum (“we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This page also includes our Cookies Policy, Legal & Health Disclaimer, and your privacy choices under international and U.S. law.
1. Privacy Policy
Information We Collect
We may collect:
- Name
- Address
- Phone number
- Payment details (processed securely by Shopify and payment gateways)
- Device information (IP address, browser type, cookies, pages viewed)
When you place an order, we collect personal and payment info to process your purchase.
How We Use Your Information
We use your data to:
- Process and ship orders
- Communicate with you
- Provide customer support
- Improve website performance
- Prevent fraud
- Send marketing emails (only if you opt in)
- Comply with laws and platform requirements
How We Share Information
We do not sell your personal information.
We only share it with trusted third parties necessary for operation:
- Shopify (hosting/e-commerce)
- Payment processors (PayPal, Stripe, Shopify Payments)
- Shipping carriers
- Email marketing & analytics tools
- Meta Pixel, Google Analytics, TikTok Pixel (for ads)
Each has its own privacy policies.
Data Security
We take reasonable steps to secure your data through:
- Secure servers
- Encryption
- Access control
- Regular platform-level security updates
International Data Transfers
If you order from outside the U.S., your data will be processed in the USA under Shopify’s infrastructure.
2. Cookies Policy
Terra Solum uses cookies and tracking technologies to improve your browsing experience.
What cookies do:
- Remember your cart
- Keep you logged in
- Personalise your shopping experience
- Provide analytics
- Deliver relevant ads on external platforms (Facebook, Google, TikTok)
Types of cookies used:
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
- Advertising & retargeting cookies
How to manage cookies:
You can disable cookies in your browser settings.
Opt-out links may reduce website functionality.
3. Your Privacy Choices
Under GDPR, CCPA, and global privacy laws, you have the right to:
Request access
You may request a copy of the personal data we hold.
Request correction or deletion
We will correct or remove your information upon request (within legal limits).
Opt out of marketing
Click “unsubscribe” at the bottom of any marketing email or contact us directly.
Opt out of targeted ads
Visit your browser settings or disable cookies.
Withdraw consent
If you previously opted-in to marketing or cookies, you may withdraw consent anytime.
For data requests: terrasolumgroundingco@gmail.com
4. Legal & Health Disclaimer
Not Medical Advice
Information on Terra Solum products (including grounding benefits) is for general educational and wellness purposes only.
We do not claim to diagnose, treat, cure, or prevent any disease.
Grounding has been studied in wellness and lifestyle research, but results vary by individual.
If you have:
- A pacemaker
- Electrical implants
- Chronic medical conditions
Consult your doctor before using grounding products.
No Guaranteed Results
Customer testimonials represent real experiences, but individual results vary.
We do not guarantee specific outcomes such as improved sleep, reduced inflammation, or pain relief.
Product Use
Improper care, misuse, or failure to follow instructions (including washing practices) may reduce product effectiveness.
Accuracy of Information
We aim to maintain accurate, updated wellness information.
However, Terra Solum does not guarantee scientific statements, research summaries, or interpretations are free from error.
5. Third-Party Tools, Pixels & Tracking
Our website uses technologies such as:
- Meta Pixel
- TikTok Pixel
- Google Analytics
- Shopify analytics
These tools help us:
- Track performance
- Improve customer experience
- Deliver relevant ads
You can opt out via:
• Browser settings
• Ad preferences pages
• Disabling cookies
6. Children’s Privacy
This website is not intended for individuals under 16.
We do not knowingly collect data from minors.
7. Changes to This Policy
We may update this policy at any time.
Updates will appear on this page with a revised date.
8. Contact Us
For privacy questions, data requests, or concerns, contact us at: